*Shipping time: 24/48 hours

 

How to buy from elipacrafts?

Choose the products you want from the product categories.

View the product(s) you are interested in by clicking on it. By placing the mouse cursor over the image, you will get a magnification of the photograph to see detail.

Select a product and add the item to your cart. You can then choose to continue shopping or checkout.

Choose the payment method you want (Card or transfer).

Finalize the order.

Once your order has been placed, if the requested item is not in stock, you will receive a reply within a maximum of 72 working hours so that you can choose to exchange for another item or refund your money.

If available, the amount will be charged to the card number provided by you. The items will be delivered within the time frame chosen by you when choosing the shipping option and you will receive your order at home to enjoy it!

*This deadline is NOT VALID if a different delivery time is indicated in the product remarks. In this case, it weighs the writing in the observations.

If you prefer to pay by DEPOSIT, BIZUM or BANK TRANSFER, call us at 865756320 and we will inform you of the purchase procedure.

Remember that we also have the free option: PICK UP IN STORE.

Wire purchases are delayed in shipping days!

SHIPPING COSTS

SHIPPING COSTS vary depending on the destination and the products purchased.

Shipping fees will be calculated at the checkout.

RETURNS

At elipacrafts we want all our customers to be delighted with their orders!

So, if for any reason, you are not completely satisfied with your purchase, you can send it back to us at your own cost and choose, in exchange, another product or receive a refund.

The deadline for withdrawing the order is 14 calendar days from the day the purchase is received in accordance with the provisions of the Retail Trade Law of the Spanish Territory. In those 14 calendar days, the product must arrive at elipacrafts. *Not applicable to shipments outside the Iberian Peninsula.

-Returns of products will not be accepted after this period.

Returns are NOT allowed on:

Items that have been purchased to order and/or customized.

Items which have been used.

If you have returned an item that cannot be returned no refund will be made.

Faulty products – please contact the store and we will arrange returns.

How do I return or exchange it?

1- You can deliver the product to our physical store in Ciudad Quesada.

2- Shipping the products on your own with the courier of your choice.

The buyer will be responsible for sending us the products in their original packaging and in the same condition in which they were received -suitably packaged and protected- by the means they deem appropriate, including the product labels. They should not be used or damaged. If elipacrafts detects that the product has been used, we will proceed to cancel the return. You could always claim your product by paying the shipping and handling costs.

We need the details of the person returning it to be clearly indicated on the package and whether they want to return or exchange it for another product.

You have also specified the method you have chosen for return.

Name and email of the person who made the purchase,
Date of purchase,
Products purchased.

In the event of a defect, it is necessary to notify any errors or damages within 48 hours of receipt of the order by calling +34 865756320 or by email theteam@elipacrafts.com.

*elipacrafts reserves the right to refuse the purchase and make a refund if it sees anything strange in the purchase.

Returns Shipping Address:

elipacrafts

Calle los arcos 19

Ciudad Quesada

Rojales

03170

Alicante

The monetary refund will be made using the same payment method chosen by the customer.
The refund will be made within a maximum period of 20 days from the withdrawal or refund. Please note that the shipping costs of the order will not be refunded.

You can also notify us of the refund via:
Telephone: 865756320 or whatsapp 688795187

Opening hours

 10am to 4.30pm Monday to Thursday  10am to 2.00pm Friday

Email: theteam@elipacrafts.com

Remember that we will reject any package that does not follow this procedure.